Refund and Returns Policy for Montl Glasni

Effective Date: November 20, 2024

At Montl Glasni, we are committed to ensuring that you are completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a 30-day return policy for most products. Please read the following details carefully for information about our returns, refunds, and exchange process.

Returns

If you wish to return an item, please follow these steps:

  1. Return Window: You have 30 days from the date of delivery to return the product. After this period, we are unable to offer a return or exchange.
  2. Condition of Items: To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Products that show signs of use, wear, or damage may not be accepted for a return.
  3. Return Process: To initiate a return, please contact our customer service team at info@montlglasni.com or call us at (970) 887-9372. Provide your order number and the reason for the return. We will issue you a return authorization (RA) number and instructions on how to send the item back to us.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. Please note:

  1. Refund Method: Refunds will be processed to the original payment method used for the purchase. If you paid by credit card, the refund will appear on your statement within a few business days, depending on your bank’s processing times.
  2. Refund Amount: You will receive a full refund for the purchase price of the returned item, minus any shipping fees. Please note that the original shipping charges are non-refundable unless the return is due to a defect or an error on our part.
  3. Partial Refunds: In some cases, a partial refund may be granted if the returned item shows signs of use or damage that are not consistent with its original condition.

Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return as outlined above and place a new order for the replacement item. We recommend contacting our customer service team to ensure availability of the item you wish to exchange.

Non-Returnable Items

Certain products are non-returnable, including:

  • Custom or personalized items
  • Perishable goods or items that are intended for a one-time use
  • Gift cards or vouchers
  • Items marked as “Final Sale” or “Non-returnable” at the time of purchase

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a return and offer you a full refund or exchange. Please provide photos of the damaged item and the packaging to help us resolve the issue quickly.

Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a mistake made by Montl Glasni (e.g., wrong item, damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

Contact Information

If you have any questions or need assistance with the return or refund process, please contact our customer service team at:

Montl Glasni
Po Box 1065
Granby, Colorado (CO), 80446
Phone: (970) 887-9372
Email: info@montlglasni.com
Website: https://montlglasni.com